Refund policy

At VEXA PET, we want you and your pet to be completely happy with every purchase. If something isn't right, we're here to help.

30-Day Return Policy

You have 30 days from the date of delivery to request a return or exchange. Items must be in their original condition — unused, unwashed, and in the original packaging where possible.

How to Start a Return

Email us at support@vexapet.com with your order number and the reason for your return. Our team will respond within 24 hours with return instructions and a prepaid shipping label.

Refund Processing

Once we receive your returned item, we'll inspect it and process your refund within 5–7 business days. Refunds are credited to your original payment method. Please allow an additional 3–5 business days for the refund to appear on your statement.

Exchanges

Need a different size or color? Contact us and we'll arrange an exchange at no extra cost.

Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately with photos of the damage. We'll send a replacement at no charge or issue a full refund — your choice.

Non-Returnable Items

For hygiene reasons, items that have been used by pets cannot be returned unless they are defective. Sale items marked as final sale are not eligible for return.

Questions?

Contact our support team at support@vexapet.com. We're happy to help!