FAQ

Shipping

How long does shipping take?

Standard shipping typically takes 8–15 business days depending on your location. We process all orders within 1–2 business days.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $50 within the United States.

Do you ship internationally?

Currently we ship within the United States. International shipping options are coming soon — follow us on social media for updates.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. If you're not satisfied with your purchase, contact us within 30 days of delivery for a full refund or exchange.

How do I start a return?

Email us at support@vexapet.com with your order number and reason for return. We'll respond within 24 hours with return instructions.

When will I receive my refund?

Refunds are processed within 5–7 business days after we receive your returned item and are credited to your original payment method.

Products

Are your products safe for pets?

Absolutely. All our products are made from pet-safe, non-toxic materials. We test every product for durability and safety before adding it to our collection.

What if my pet doesn't like a product?

Every pet is different! If your pet doesn't take to a product, you can return it within 30 days for a full refund.

How do I clean the beds and mats?

Most of our beds and mats feature removable, machine-washable covers or are hand-washable. Check each product description for specific care instructions.

Orders

Can I modify or cancel my order?

You can modify or cancel your order within 12 hours of placing it by contacting us at support@vexapet.com.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package in real time.

I haven't received my order — what should I do?

If your package hasn't arrived within 20 business days, contact us at support@vexapet.com and we'll investigate with the carrier or send a replacement.